Return & Withdrawal Policy

Return Policy

From the date you receive the product 14 days You have the right to withdraw from the purchase without stating a reason. The product must be returned unused, in resalable condition, along with its box/accessories and invoice.

Returns Process

Your return request info@desmak.com.tr or 0850 550 15 15 Once confirmed, your product will be shipped via our contracted cargo service. Refunds will be processed within the legal period of 14 days, using the original payment method.

Exclusions

For custom-made software/consumables that have been unsealed, or for products that are inherently unsuitable for return, the right of withdrawal may be limited under the the Regulation on Distance Contracts.

This text is for informational purposes only; consulting with legal counsel is recommended for final legal compliance.

This is an unofficial machine translation for convenience. In case of any discrepancy, the Turkish original governs.